Registration and personal data
Registration on the site is not required; you can also make online purchases as a guest user.
Only by registering will you be able to take advantage of additional features such as: the possibility of saving addresses and payment methods
payment preferences and access the section dedicated to payment history
orders where you can also view the shipment tracking link.
To register on the site, you are required to enter an email address and a password.
If you prefer, alternatively, you can use social login
by clicking “Log in with Facebook” in the user registration pop-up.
Once you have created your account, remember to confirm the
registration by clicking on the appropriate link that you will find in the email
confirm registration.
If
If you forgot your password to access the site, click on the link
“Forgot your password?” is present in the site login popup.
In a few minutes you will receive an email containing the instructions on how to
choose a new login password.
Buy on the Frutta Rey website
To shop online, start by entering your shipping address.
of the order or select the store where you want to collect your shopping: this way you will see the complete catalogue of all the
products available for your delivery area.
We recommend that you register or make
access, but if you prefer you can also make the purchase without
Register by simply entering an email address before accessing the online checkout.
Then add the products you prefer to your cart and proceed to the checkout page.
Fill in the required fields (billing and shipping address,
delivery preferences and payment method) and confirm your order.
You will receive a confirmation email with all the details of your purchase.
Yes. For shopping in Italy there is a minimum order, both for the
local delivery, as well as express delivery, is €19.90.
For international deliveries, the minimum order is €69.
Once you complete your online order, you will receive a confirmation email.
order to the email address you provided during the purchase process.
With the Local Home Delivery service
(Active within a 10km radius of the shop) Your order will be delivered within 2 business days. You will find a summary of these
information in the order confirmation email.
With the Express Delivery service (active in the rest of Italy and abroad), we will entrust your order to the courier within 5 working days from the order date. The courier will carry out the
Delivery within 24 to 72 hours, depending on the destination.
Once the courier has taken charge of your package, you will receive an email to the address indicated during the purchase, containing the link
shipment tracking to monitor its transit and
delivery.
We regret to inform you that once the order has been completed in
“Pick up in store” cannot be changed to home delivery.
In case you do not want or are not able to come to the store to collect your order
expense, you can write to the Customer Service email address
info@fruttarey.it, to check the possible options based on the processing status, strictly linked to the date and time
indicated at the time of purchase.
We regret to inform you that it is not possible to add, change, or remove products from your order after confirmation.
We remind you that in case of Local Home Delivery you can write
to the Customer Service email address info@fruttarey.it, for
check the possible options based on the processing status,
strictly linked to the date and time indicated during the purchase phase.
In the case of Express Delivery (Italy and abroad) this limit is instead
12 hours from order completion.
You can request to change the shipping address of your order
within a limited time frame from the conclusion of the order itself.
In the case of Local Home Delivery, it is not possible to change the address because the proposed delivery time slots and the related cost are defined at the order confirmation stage.
While for Express Delivery (Italy and abroad) the change is
possible within 12 hours of finalizing the order.
After this deadline it will no longer be possible to make changes.
To contact us, please use the form in the footer of the site under "Contacts."
You may request cancellation of your order within a limited time frame from the completion of the order itself.
In the case of Local Home Delivery the limit depends on the state of
order processing, while for Express Delivery (Italy and
abroad) the limit is 12 hours.
After this deadline it will no longer be possible to cancel it.
To contact us, please use the form in the footer of the site under "Contacts."
Shipping and delivery methods
Within a 10km radius of the store, you'll find Local Delivery, where you can purchase both fresh and packaged products.
Available deliveries are:
Local Home Delivery
· This service is only active within 10km of the store (Bra -Cn 12042) .
· After entering your postcode in the dedicated field, you can check if you are covered and access the specific product catalog.
· The minimum order is €19.90 .
· Shipping for this service is always free.
· Once the order has been confirmed and the time slot has been assigned, it will not be possible to change the day and time slot .
Standard Express Delivery (rest of Italy and Europe)
· This service is active throughout the rest of the country and in Europe via courier.
· Delivery times are between 2 and 8 working days .
· The minimum order is €19.90 for Italy , while for Europe it is €69 .
· For Italy , shipping is free for orders over €69 , otherwise it has a base cost of €7.99 . For Europe , shipping is free for orders over €159 , otherwise it has a base cost of €7.99 .
· As soon as the courier picks up your order, you will receive an email with a link to track your shipment.
With the Local Delivery service, you or a representative must be present at the chosen address and time.
If no one is present, the order will be considered cancelled.
The cost of delivery and fresh produce cannot be refunded.
With Standard Delivery service
(Italy and abroad) two delivery attempts are expected. After each
A notice will be left upon delivery. On the second delivery attempt
failed, the goods will return to our warehouse and the order
will be considered cancelled.
The cost of delivery and fresh produce cannot be refunded.
In-Store Pickup
Yes, in-store pickup is available for the Bra store, and it's free.
To pick up your groceries in-store, go to the chosen store only after receiving the "Order ready for collection" email and ask the store staff.
Simply present the order number found in your order confirmation email along with a valid ID (not necessarily the same as the person who placed the order online).
The address of the store where you can collect your order is included in your order confirmation email.
Payment
If you place an order with delivery to one of the postcodes covered by the Local Delivery service, you can pay for your purchases by credit card, PayPal, or cash on delivery (on delivery).
If you place an order with delivery to one of the postcodes covered by the Standard Express Delivery service (Rest of Italy), you can pay for your purchases by credit card, PayPal, Google Pay, or Apple Pay.
For orders with delivery abroad, please check the accepted payment methods directly on the checkout page.
At the time of ordering only an authorization is made
of the amount of the shopping you ordered on the chosen payment method,
the charge is made when the order is closed on the
based on the products actually shipped.
In the event of failure to fulfill one or more products, the related cost will not be charged.
In case of replacement of a missing product with a product of
lower price the system will automatically charge you the
Lower price. If the missing product is replaced with a higher-priced one, no additional charge will be applied to the value of the product ordered.
Any authorized but unused amounts will be released according to the timeframes established by the chosen payment method.
To view your payment information
purchase, you can refer to the order shipment confirmation email, which contains the purchase receipt.
You can request an invoice by selecting the appropriate box at checkout in the "Billing Information" section.
In that case, always remember to include the company name, the
VAT number and/or Fiscal Code and the Unique Sending Code (SDI) in
dedicated fields.
The invoice will be issued and sent in electronic format via
the Interchange System managed by the Revenue Agency.
Attention: unfortunately it will not be possible to request an invoice in a
second moment, after the completion of the order. Therefore, you
We invite you to pay particular attention to the invoice request in
purchase phase.
Assistance with received orders
Try checking your shipping confirmation email: if the product is marked
as "not available" it was not sent because it was not available
at the store. When a product is not available, depending on the
preference expressed by you, this is removed or replaced with a similar one.
If a product is not sent, the cost will not be charged.
Only in case you have found other anomalies (for example a
product missing but present in the shipping confirmation email)
We invite you to contact us using the specific form accessible via
the site footer under the “Contacts” heading.
Try checking your shipping confirmation email: if the product you
you chosen is marked as "replaced" and has not been sent because
not available at the store and replaced with a similar one, as per your expressed preference.
Only in case you have found other anomalies (for example,
non-compliant replacement, replacement carried out despite it being
(If you have been asked to remove it from your order, please contact us.)
using the specific form accessible via the footer of the site at
“Contacts” item.
If your product is damaged, please contact us using the form in the footer under "Contact Us" and attach a photo to your request.
We will contact you as soon as possible to best assist you.
For Companies
Of course. If you are a company, we invite you to visit the section dedicated to the Horeca Sector for Companies and contact us using the dedicated form. We look forward to seeing you :)
Collaborate with Frutta Rey
Interested in becoming a supplier? Fill out the form in the Contact section or send an email to info@fruttarey.it.
We will evaluate your proposal and contact you as soon as possible. Thank you.
Want to join the Frutta Rey team? You're in the right place! Send your application to info@fruttarey.it.
We will review your request and get back to you. Thank you.
